If you're installing gitolite, you're a "system admin", like it or not. If you're using the default ssh mode (i.e., not http mode), ssh is a necessary skill. Please take the time to learn at least enough to get passwordless access working.
You must read both these pages before asking for help:
Gitolite and ssh explains how gitolite uses openssh features to create any number of virtual users over just one actual (unix) user, and distinguish between them by their public keys.
Ssh troubleshooting is a rather long page that, as far as I know, covers almost every known ssh related issue. If you find something missing, send me an email with details so I can update it.
ssh related features
This section will explain why an "ssh issue" is almost never a "gitolite issue", and, indirectly, why I dont get too excited about the former.
Let's recap the definition of those words:
Authentication is the process of verifying that you are who you claim to be. An authentication system will establish that I am the user "sitaram" on my work system. The one behind gmail will similarly establish that I am "sitaramc". And so on...
Authorisation is the process of asking what you want to do and deciding if you're allowed to do it or not.
Now, if you managed to read the gitolite and ssh link above, you know that gitolite is meant to be invoked as:
(where the "gitolite username" is a "virtual" username; it does not have to be, and usually isn't, an actual unix username).
As you can see, authentication happens before gitolite is called.
but... but... you have all that ssh stuff in gitolite!
No I don't. Not in "core" gitolite from v3 onwards :-)
The default setup does use ssh keys, but it's only helping you setup ssh-based authentication as a convenience to you. But in fact it is a completely separate program that you can disable (in the rc file) or replace with something else of your choice.
For example, in both smart http and ldap-backed sshd, gitolite has no role to play in creating users, setting up their passwords/keys, etc.
so you're basically saying you won't support "X"
(where "X" is some ssh related behaviour change or feature)
Well, if it's not a security issue I won't. But since it's no longer part of "core" gitolite, I can be much more relaxed about taking patches, or even alternative implementations.
While we're on the subject, locking someone out is not a security issue. Even if you lost the admin key, the docs tell you how to recover from such errors. You do need some password based method to get a shell command line on the server, of course.
using other authentication systems with gitolite
The bottom line in terms of how to invoke gitolite has been described above, and as long as you manage to do that gitolite won't even know how the authentication was done. Which in turn means you can use whatever authentication scheme you want.
It also expects the
SSH_ORIGINAL_COMMAND environment variable to contain the
full command (typically starting with git-receive-pack or git-upload-pack)
that the client sent. Also, when using smart http, things are somewhat
different: gitolite uses certain environment variables that it expects httpd
to have set up. Even the user name comes from the
variable instead of as a command line argument in this case.
However, it has to be an authentication system that is compatible with sshd or
httpd in some form. Why? Because the git client accessing the server only
knows those 2 protocols to "speak git". (Well, the
https:// protocol is
file:// doesn't really apply to this discussion, so
we're ignoring those).
For example, let's say you have an LDAP-based authentication system somewhere.
It is possible to make apache use that to authenticate users, so when a user
accesses a git url using
https://sitaram:email@example.com/repo, it is
LDAP that does the actual authentication. [I wouldn't know how to do it but I
know it is possible. Patches to this doc explaining how are welcome!]
There are also ssh daemons that use LDAP to store the authorised keys (instead
of putting them all in
~/.ssh/authorized_keys). The clients will still need
to generate keypairs and send them to the admin, but they can be more
centrally stored and perhaps used by other programs or tools simultaneously,
which can be useful.